Refund policy

Updated 02/09/26

Overview

We want you to be happy with your purchase from Style My Bricks. If you change your mind about your purchase, you can request a return within 14 days of receiving your order, subject to the conditions below.

To request a return, please contact us at support@stylemybricks.co.uk with your order number and details of the item you wish to return.

Items returned because you have changed your mind should be returned in their original condition and original packaging.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it and contact us promptly if your item is damaged, defective or you have received the wrong item.

Please contact us at support@stylemybricks.co.uk, including your order number and, where possible, photographs showing the issue. We will assess the issue and work with you to resolve it.

For items that are confirmed to be faulty, damaged or incorrectly supplied, we will provide appropriate instructions for returning the item and, where applicable, a prepaid return shipping label.

Returns

If you wish to return an item because you have changed your mind, please contact us within 14 days of receiving your order.

Once your return has been accepted, we will provide instructions on how and where to send the item.

Returns should be sent to:

Style My Bricks
103 Farm Road
Rowley Regis
B65 8EU
United Kingdom

Unless the item is faulty, damaged or incorrectly supplied, return postage costs are the responsibility of the customer.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Where a refund is due because an item is faulty, damaged or incorrectly supplied, we will also address any applicable return shipping costs.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. These rights include protections relating to goods that are faulty, not as described or not of satisfactory quality.